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Members' comments

Professional, reliable plumbers for all plumbing and boiler repairs/servicing. Corgi/IOP registered. Winner of London round of Britain's Favourite Plumber

"changed our low opinion of general contractors and plumbers in general. My Plumber offered us a very efficient and professional service by turning up promptly, dealing with the problem quickly and at a very reasonable price.We even received a call to check everything was ok after the plumber left. "
"extremely impressed ..with fantastic service"
"From the first point of contact with My Plumber the service was professional and efficient. At extremely short notice, an appointment was arranged for the following day with the work being carried out to a high standard. The plumber arrived on time and left the house in the same condition as it was found. I would definitely use My Plumber again in the future. "
"excellent service "
"very helpful in arranging the appointment at a time to suit me and my leak, and impressed with Phil who knew his stuff and arrived when he said he would."
"plumber was very professional and turned up bang on time. I'm also grateful to him for fixing a new shower head (even though that wasn't an original request), which has stopped the shower from continually shutting off. He cleared up nicely afterwards... very friendly and helpful manner"
"Thank you very much for your speed and efficiency"
"very happy with the service, I appreciated being contacted by phone and email to let me know what was going on, and appreciated the work being carried out quickly, having your boiler replaced and having no hot water was stressful enough, thankfully I was well looked after, I will definitely be recommending 'My Plumber' in the future"
"found the services provided by My Plumber exemplary. In our case, the plumber diagnosed and was able to fix problems we had with both our shower and bath units quickly, efficiently and with good humour. It was a pleasure to have some one on site with a passion for their job"
"asked My Plumber Limited for a quote to install a heating system in part of our home. I found them very professional and helpful. Jamie came round to our place quickly, and was very diligent in taking all the necessary measures and looking for the best way forward."
"Extremely happy with the personal service, prompt, polite & very efficient. Will definitely use again & recommend to others"
"Very impressed; punctual (arrived at an agreed & convenient time - not a 'we'll be there between x and y o'clock'), friendly & efficient. Reasonably priced too. Would certainly recommend"
"I used my-plumber to service my boiler. They were prompt and highly efficient. Angela Glasson was excellent and very easy to deal with. I can't recommend this service highly enough"
"Really prompt responses to our requests. Immediately made an appointment and changed it when we asked. Offered us a cancellation which we couldn't take, turned up on plan, did the job efficiently and professionally. An excellent service with Angela in particular going the extra mile. Highly recommended"
"Having had years of bad experiences with London Plumbers and more or less given up on the possibility of there ever being a good one - My Plumber have successfully changed my view. Flexible, good value, friendly and apparently employing civilised plumbers (as opposed to ex cons)they made a refreshing change"
"I can not recommend My plumber enough! One is dealing with the supremely intelligent Angela, over the telephone and/or internet from day one, and the arrangements are therefore peerless. The actual plumbing work undertaken is meticulous, extremely well carried out, careful and considerate. They do not then present an unreasonable bill, as they are available to explain the costs throughout the process, and do not overcharge, and their attention to all detail is extremely impressive, from the beginning to the end of the job"
"Excellent service on both occasions I have used MyPlumber. Engineers you can trust in your home and to undertake a professional job."
"As a letting and property management company, My Plumber Ltd. is always my first choice. The calls are answered quickly by Angela Glasson, and every problem dealt with quickly and efficiently. The prices of the work are fair, and with so many cowboys around, it is great to deal with a company you can have complete confidence in. -Pauline Yamamoto, Fuji London Property Ltd"
"As a Landlord who does not live locally it is vitally important that I can rely on local tradesman to help when their services are needed. On contacting My Plumber contact details were exchanged and they were happy to liaise direct with the tenant to arrange an appointment. The plumber attended as arranged which, may seem a trivial point but when people are taking time off work this is very important! The time keeping was excellent and the service was professional. This is definitely a number I will be keeping to hand"
"have used My Plumber now for over a year starting with them putting in my Central Heating and the a few times sorting out general plumbing problems. I can't praise this company enough. Angela and Jamie are extremely helpful and friendly. The plumbers they employ are obviosly hand picked as they are effecient, have a great attitude and good at their trade. They turn up when they are supposeed to and are well priced. Recently I had a problem which meant that I would be without water in my flat. Within an hour an engineer was there and sorted the problem. What particularly impressed me most was that my initial phone call was at about 4.30 in the afternoon and it was sorted by 6.00. A very good company"
"We had the delight of trying to find a plumber to come out on Friday 23rd December. After trying a fair few on the Chiswick website, I came across My Plumber. They were very helpful and were round at our flat at 4pm on Friday 23rd. Angela in the office surpassed expectations, as she called to let me know they would be late and kept us informed. The job itself turned out to be quite small, but the plumber himself was quick and efficient"
"Excellent in every way"
"provided me with a prompt, professional, very efficient and very good value service. The engineer came to my mother in law's flat twice. On both occasions the he was very polite and patient with my mother in law, did the job quickly and left the kitchen tidy. The person on the phone (Angela) was very helpfull with arranging the appointments and very polite as well."
"I used myplumber last week to deal with a leeking cistern that was causing my saniflo to run every few minutes. They were excellent both in terms of response and the quality of the work - Angela called me regularly to keep me advised of when to expect the plumber "
"I have contacted this plumber after reading so many good comments about its services on this site and I can confirm that my experience lived up to expectations. Changed an electric shower in a very reasonable time, did not charge those extortionate amounts you hear about, it was in fact very fair for the whole job. Angela also rung to say that the plumber was half an hour late!! Can you imagine Thames Water or British Gas doing that? All in all, a very good service and no doubt I will use them again in the future, if needed"
"I've used MyPlumber twice. They've done a great job each time - came when they promised. Tidied up after each job. Good value. Staff are really jolly and polite - Angela who runs office really efficient."
"Really pleased with the level of service from My Plumber. They responded quickly to my call and addressed the problem efficiently. They plumber just got down to work and fixed the problem. Reliable friendly service."
" Very professional and a delight to do business with. Angela manages the office with outstanding customer service. Excellent workmanship, tidy and good design advice"
"I found My Plumber very reliable, helpful and reasonably priced. I wish I had known about them in the past!"
"Brilliant service from beginning to end. A friendly and incredibly efficient voice on the end of the phone; prompt, friendly and professional service from the plumber on the day. Just what I needed during a very busy week! We shall definitely be using My Plumber again"
"Efficient service and the plumber sent round fixed the problem without fuss. Will use them again and Angela who deals with enquiries is helpful"
"fast, affordable and friendly on top of being highly skilled and more than competent, in my opinion they’ve raised the bar in what I expect from any trade company"
"Called out MyPlumber after seeing it listed on this site. They arrived on time to look at our faulty shower pump. Arranged a time to come back an fit a new one (which was no problem to supply ourselves) and quoted us a reasonable price. They arrived on time to fit the new pump and fitted within an hour. Service was efficient, on time and a pleasure to deal with a company that did what it says on the tin. Would have no hesitation at using them again or recommending them to others"
"As a lady living on my own, finding a plumber that doesn't muck me about, does a job to an excellent standard, explains what's needed, shows up on time - in short takes the hassle out of the experience - is a find. myPlumber is just that. Angela is on the phone and is very customer focused and Jamie does a fantastic job."
"Swift, reliable, courteous and reasonably priced. You can't really ask for much more"
"Very impressed by my first use of them this month. I was given a 3-hour time-slot but they also phoned to say the plumber would be there in 10 minutes, which was nice. He fixed the problem with my shower that had defeated my previous plumber"
"Highly recommended - Angela Glasson & Kaya in the office work hard to arrange a call or appointment; offered a cancellation visit & on the day called to inform me the plumber was a few minutes away. Plumber was polite, friendly, efficient and effective; when an airlock revealed itself just after he left, a call to the office had him back on site within minutes and the problem was resolved just as swiftly. I had mentioned in an email that I would like a quote for some larger-scale work and Jamie (the chief plumber) took the trouble to call ME to arrange a visit - not what one comes to expect in this sector! An impressive service, reasonably priced"
"I used My Plumber upon recommendation by a friend and work colleague. The firm provided a quick and efficient service. There was a plumber available to meet my schedule, i wouldnt have to wait weeks, and when the chap turned up he was extremely professional and completed the job very quickly, with no disruption and left the place clean. I was impressed, especially with the cost. I will use this firm for any future plumbing work"
"Efficient, friendly, co-operative, hard working, good value and GREAT at what they do - whenever I need a plumber or a friend does I always recommend My Plumber as they have never let me down and they have responded to my call in less that 24 hours every time."
" We wasted 6 months on being let down by numerous badly run plumbing services, dealing with "My Plumber" was a breath of fresh air and has restored our faith in the ability of the service British business can provide, if they work as hard at it as My Plumber. Highly recommended"
"I was very impressed with the professionalism and expertise displayed by all the people I dealt with at My Plumber. They did an excellent job installing a new shower for us and sorted out lots of little problems that were the result of less-good workmanship first time round. I'd highly recommend them"
" MyPlumber recently installed a new boiler and renewed gas and water pipes for me. Their service was excellent - a fair price, the plumber worked hard and they were able to fit me in at fairly short notice. A real pleasure to find a decent plumber !"
"Very efficient and friendly service from My Plumber when they installed a new shower. The standard of workmanship in removing existing bath and tiling and installing new shower and shelving was extremely high with courteous plumbers who knew what they were doing and cleaned up after them. Would highly recommend"
"What a prompt, professional and efficient service in mending our outflow leak. Philip found us with no problem, arrived within 15 minutes of the agreed time and fixed the problem within one hour. We are very impressed and have recommended My Plumber to our estate management and our neighbours. Wonderful to have such a helpful service available so locally. "
"Excellent service with friendly, efficient and helpful staff - I'd thoroughly recommend My Plumber to anyone"
"Compared to other plumbing firm we have experienced in the W4 area they were very reasonably (sensibly!) priced and responded quickly to our requests. Also the plumber was very pleasant"
"I have always found them very helpful and reliable. They always respond very quickly and efficiently"
" I am find it appalling that you do not list negative comments, thus making the entire system unbalanced and therefore invalid. I had a terrible experience with this outfit, but as you are not interested in negative comments, there seems little point in giving you the details. "
"Sympathetic on phone to problem of a pipe leak. Clearly pointed out their charging strucure. Workman came at the appointed time. Fixed problem, gave good advice on a future course of actin required. Also he came back an hour later just to check his work had stopped the leak. All in all very happy. also have a good website."
"Thanks so much. Excellent service with friendly, efficient and helpful staff - I'd thoroughly recommend My Plumber to anyone"
"installed a bathroom towel rail for us which fell off the wall less than 2 weeks later, flooding two floors of our house. They have refused to repair their own installation and also refused to make good any of the flood damage."
"I live in Australia & have found Angela & My Plumber to be extremely helpful and responsive in situations where I need plumbing issues to be addressed with my flat in Chiswick. I had an emergency situation the other week & the response was quick, efficient & very helpful. Emails are responded to immediately & they have even recommended other trades people to me. It actually makes managing my flat from Australia quite easy and I can pay for their services via the internet too – all very simple! "
"My Plumber provided an excellent diagnostic service including creative solutions for a number of tricky problems we had and then provided a first class service to undertake the work promptly and hassle free"
"I have used MyPlumber three times over the past year and have always found them extremely pleasant and efficient to deal with. I especially enjoy talking with Angela Glasson. My problems have been fixed without too much fuss or expense"
"The engineer (Nick) was a true professional. He managed to solve a very difficult problem quickly and efficiently and I liked his 'can do' attitude."
""After the series of broken promises to return phone calls and keep appointments My Plumber's ability to keep their promises creates a very favourable impression on the new customer which is subsequently confirmed by the results. We have used them twice and our experience confirms all that is said about them in this website."
"What a wonderful change to have a bunch of people who really provide a great service - from the initial phone call, the visit and follow up check from the girls in the office. I would certainly recommend My Plumber to anyone who has a plumbing job however big or small."
"I found MyPlumber extremely helpful, polite, always telephoned you to explain times and progress. Spent a lot of time advising me regarding a shower room. This was finished to a very high standard and I am delighted with it. I have also had my boiler serviced by them and they are now refurbishing my cloakroom and entrance hall. I would employ them any time and have already recommended them to several friends."
"I had a really good service from My Plumber and would highly recommend them. Might not be the cheapest, but showed up on time, found the problem and solved it. ... polite, courteous and clean work."
"My Plumber provided an excellent diagnostic service including creative solutions for a number of tricky problems we had and then provided a first class service to undertake the work promptly and hassle free."
"I can not recommend the services of my-plumber.co.uk highly enough. Like many of us that have to call a plumber, my call was for an emergency. My-plumber genuinely cared about my situation, and did all they could to help. They called me back TWICE to confirm where the plumber currently was and therefore what time I could expect him. They offered me a 2 hour window saying when he would call, meaning I did not have to stay in all day waiting. I found them extremely professional, and may I also say, fun! The plumber himself - Chris- was on time, and got the job done perfectly, while giving me some excellent advice how to avoid a similar problem. They were very fairly priced, and the whole process of dealing with my-plumber.co.uk was an experience that I would be delighted to recommend."
"My Plumber replaced our boiler and made sure that our central heating system was working well. We appreciated their quick response, informed advice, realistic timescales and excellent work and have asked them to do more work as soon as they can slot us in."
"Good company they were a fair company to deal with and listened to what we needed. We are now considering using them for a whole bathroom refit"
"I made the appointment for a week ahead. On the day I had to phone to ask why no-one had turned up. When they came it was for 10 minutes. They said we would need a new pump head and left. This diagnosis cost us £82."
"Very expensive and it needed to be reworked afterwards. So if you are desperate yes - but otherwise I would try to find someone else."
"Excellent and professional approach - worked fast and fixed leaking valve leading to radiator, which involved draining common heating system in block of flats. Costs £70 / first hour then £35/half hour - all plus VAT."
"I must admit that Jason was absolutely brilliant, he was nice, courteous, friendly, helpful, clean and efficient. I was blown away"
"We called them out twice, the first time about knocking in the pipes and a CH problem. They were excellent. The second time was a very minor job: replacing an outside tap. They sent a new person who was messy and unhelpful and conducted a heated conversation on the phone while doing the job."
"I have used MyPlumber twice now, they are very well organised and helpful, and the plumbers efficient and good value. Highly recommended."
"Leaky Loo? No problem for My Plumber. My enquiry efficiently and pleasantly dealt with by the office and their plumber turned up on the dot. I soon had a non leaky loo. He left the site spick and span."
"I was very impressed with my plumber's service. Jamie Glasson visited to give a quote and is very friendly and informative, and the guys who actually did the work were again very friendly, and did the job in the allotted time - which was critical as they had to fit in with a tiler's work. The quality of the work was excellent."
"Jason was brilliant! He got on with the job, was pleasant and polite. To my great surprise, after he had left, I went back upstairs to put all the furniture back that we had had to move to give him access to the loft space only to find that he had left the room tidy and back to normal. In all my dealings with tradesmen I have never had anyone do that! It was not just put back roughly either - things were in the right place."
"I am most impressed with the service that I have received from My Plumber. I have just had new central heating installed. Simon came and gave me a fair price and then the work was carried out without any interuption to usual schedule. The guys - T and Matt were really tidy and pleasant to deal with. They were sensitive to the fact that I had a newborn too. Very pleased... "
"Prompt, efficient and friendly service from John the plumber and the office team."
"Was visited by Jason from the above firm. He was punctual, extremely helpful and did his job well."
"Jason has done an excellent job. He arrived on the dot, had to buy a part which he did very speedily, charged reasonably, left no mess and was willing to explain. Ten out of ten."
"Was disgusted to find out that the materials used for my boiler repair had been marked up by approximately 30%, not only that but I had paid VAT on these materials twice when presented with the bill, will not be using this company again and recommend any one who does is aware of this practice."
"I have used this company several times for different plumbing problems and they have come up trumps everytime. Really impressed with the level of service and the caring attitude of the staff. Also, pleased that my house was left tidy after work had been done."

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